Driving Your
Freight With Precision.Power.Pride.Purpose.
ALI-JOX INC dba FM Group delivers full-stack logistics support — dispatch, HR, fleet management, and live updater services — for owner-operators and large carriers across the United States.
ALI-JOX INC was founded with one mission — to take the back-office headaches off the road and let drivers do what they do best. From a single dispatcher in Maryland, we've grown into a full operations partner for owner-operators and mid-size fleets across the country.
People-First Operations
Real humans answering at 3 AM. No call centers, no scripts — dispatchers who know your truck and your route.
Tech That Works In The Cab
Live load updates, ELD integration, and document handling so paperwork never slows down a delivery.
Compliance, Handled.
HR, IFTA, drug testing, MVR pulls, DOT audits — we own the paperwork so you own the road.
EIN 83-1793687
SCAC AYBEY
SERVICES
What We Do
Four Pillars Of Logistics Support
Pick one. Pick all four. Every service plugs into the next so your operation runs like a single, well-oiled fleet — even when it isn't.
— 01 / Dispatch
Dispatch Service
24/7 freight booking, broker negotiation, and route planning. We hunt the lanes, you drive them.
Load board access + direct broker relationships
Rate negotiation that protects your margin
Detention, layover, and TONU recovery
Paperwork & invoicing handled end-to-end
— 02 / HR
HR & Compliance
Driver recruiting, onboarding, DOT files, and audit-ready records so your fleet never gets caught off guard.
DQ files, MVRs, and clearinghouse queries
Drug & alcohol consortium management
Hiring, onboarding & terminations
Workers' comp & insurance coordination
— 03 / Fleet
Fleet Management
From PM schedules to IFTA, we keep wheels rolling and the IRS off your back.
Preventive maintenance scheduling
IFTA, IRP & permit management
Fuel card & ELD oversight
Breakdown coordination & vendor network
— 04 / Updater
Updater Service
Live check-calls, broker updates, and shipper/consignee communication — so drivers focus on the wheel, not the phone.
Pickup & delivery check calls
Macropoint & Trucker Tools tracking
Real-time ETA management
Multilingual driver support
Drivers Speak
What Our Customers Say
Owner-operators and fleet managers who trust FM Group with their loads, their compliance, and their bottom line.
"
★★★★★
FM Group's dispatch team booked me $9,200 in my first week — better than any service I've used in 8 years on the road. They actually pick up the phone at 2 AM.
MR
Marcus Reed
Owner-Operator · Texas
"
★★★★★
Their HR service got 14 of my drivers compliant before our DOT audit. Files were spotless. We passed clean — first time ever.
SK
Sara Kowalski
Fleet Manager · Midwest Carriers
"
★★★★★
The updater service is a game-changer. My drivers stopped getting "service failure" emails because FM Group was already on the phone with the broker. Worth every penny.
DP
Devin Pike
CEO · Pike Logistics LLC
"
★★★★★
I went from 1 truck to 6 in 18 months — only because FM Group handled everything that wasn't driving. Best decision I ever made.
JA
Jamal Adebayo
Owner · JA Express
"
★★★★★
They negotiated detention pay I didn't even know I was owed — recovered over $4k in two months. They actually fight for the driver.
CL
Carlos Lopez
Owner-Operator · California
"
★★★★★
Fleet management used to eat my whole Sunday. Now FM Group handles PM, IFTA, and fuel reports. I got my weekends back.
RH
Rebecca Hayes
Operations Director · Hayes Freight
Insights
From The Dispatch Desk
Practical guides, market updates, and case studies for drivers and fleet operators in the U.S. trucking industry.
Common questions from owner-operators and fleet managers about dispatch, HR, fleet management, and updater services.
What does a truck dispatch service actually do?
A dispatcher is your back-office: we book your loads, negotiate rates with brokers, handle the paperwork (rate confirmations, BOLs, invoicing), track your truck through delivery, and chase detention pay. You drive — we do everything else.
Unlike a freight broker, a dispatcher works for the carrier, not the shipper. We're paid by you, not by the broker, so our incentive is your highest-paying load — not the cheapest one.
How much do truck dispatch services cost?
Industry standard ranges from 5% to 10% of gross load revenue. Most owner-operators pay 6–8%; fleets running 5+ trucks typically pay 5–6%. FM Group bills only on loads we book and deliver — no flat monthly fees, no setup costs, no minimums.
Dispatch fees are typically recovered in the first 1–2 booked loads through better-negotiated rates and detention claims that would otherwise be written off.
Is FM Group a freight broker or a dispatcher?
We are a dispatcher, not a broker. We don't hold your authority, we don't take title to freight, and we don't sell loads. We act under your motor-carrier authority (MC#) as your agent.
Our parent legal entity is ALI-JOX INC (EIN 83-1793687, SCAC AYBEY). Brokers are paid by shippers; we're paid by you, the carrier. That difference matters: we're aligned with your bottom line.
Do you work with single-truck owner-operators?
Yes — about 60% of our active book is owner-operators. We handle one-truck operations and 50+ truck fleets the same way: dedicated dispatcher, real broker relationships, transparent reporting.
If you're brand-new with your authority (under 90 days), we'll still take you on, but we'll pair you with conservative direct shippers until your CSA score and on-time history is built up.
What is "updater service" in trucking?
Updater service is dedicated communication between your truck and the broker/shipper for the entire load lifecycle: pickup check-call, in-transit ETA updates, delivery confirmation, and detention documentation.
Most "service failures" on broker scorecards aren't actually late deliveries — they're missed phone calls. We answer the phone in English and Spanish 24/7 so your on-time scorecard stays clean and your future load offers stay at top-tier rates.
How fast can you onboard a new carrier?
Standard onboarding is under 24 hours. We need: a copy of your MC and DOT authority, current insurance certificate, voided check or W-9 for direct deposit, and a signed dispatch agreement. Once those are in, we start booking loads.
For full HR & compliance setup (DQ files, drug consortium, IFTA, etc.), the deeper onboarding takes 5–7 business days.
What states do you cover?
All 48 contiguous U.S. states. Our broker network is heaviest in the Southeast, Texas Triangle, Midwest, and Northeast, but we book lanes coast to coast. We don't dispatch into Canada or Mexico — those need separate cross-border authority.
Do you handle DOT audits and FMCSA compliance?
Yes — that's our HR & Compliance service. We handle Driver Qualification (DQ) files, FMCSA Clearinghouse pre-employment and annual queries, drug & alcohol consortium enrollment, IFTA quarterly returns, MVR pulls, and full DOT audit prep.
We've supported 12+ DOT compliance reviews. Standard service includes a quarterly mock audit so you're never surprised by FMCSA — read our 7-item DOT audit checklist for the items most carriers miss.
Are dispatchers really available 24/7?
Yes. Dispatch is staffed around the clock — real humans, not voicemail trees. Brokers call, drivers call, consignees call: we answer. Most "after-hours" issues (delivery problems, detention starts, broker check-calls) are time-sensitive and get expensive when nobody answers.
The first call is a free consultation — bring your current rate-per-mile, fuel costs, and one frustration you'd like to fix. We'll tell you whether we can help before any paperwork.
Get In Touch
Let's Move Your Freight.
Tell us about your operation — fleet size, current pain points, services you need. We'll come back with a real plan, not a brochure.
These Terms of Service ("Terms," "Agreement") govern your access to and use of the website, products, and services provided by ALI-JOX INC dba FM Group ("FM Group," "we," "us," or "our"), with its principal place of business at 240 Maple Wreath Ct, Abingdon, MD 21009-2776. By accessing this website, requesting a quote, or engaging FM Group for any service, you ("Customer," "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree with any portion of these Terms, you must not use this website or our services.
1. Description of Services
FM Group provides logistics back-office support services to motor carriers, owner-operators, and logistics companies operating within the United States. Our services include, but are not limited to:
FM Group does not own or operate trucks, hold operating authority, or transport freight directly. We act exclusively as an administrative and back-office service provider on behalf of the Customer's authority.
2. Eligibility & Authority
You represent and warrant that: (a) you are at least eighteen (18) years of age; (b) you are authorized to enter into a binding contract on behalf of yourself or the entity you represent; (c) you hold valid USDOT and/or MC operating authority where applicable; and (d) you maintain commercial auto liability and cargo insurance in amounts compliant with federal and state regulations.
3. Service Agreement & Fees
All engagements are subject to a written Service Agreement, dispatch carrier agreement, or signed quote that specifies the scope of services, fees, billing cadence, and term. Standard commercial terms include:
Dispatch fees are typically charged as a percentage of gross load revenue, agreed in writing prior to service commencement.
HR, fleet, and updater services are billed as flat monthly retainers or per-driver/per-truck fees as specified in the Service Agreement.
Invoices are due Net 7 days from issuance unless otherwise stated.
Past-due balances accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is less.
Customer is responsible for all collection costs, including reasonable attorney's fees, on delinquent accounts.
4. Customer Responsibilities
Customer agrees to:
Provide accurate, current, and complete information regarding fleet, drivers, equipment, insurance, and operating authority.
Maintain compliance with all applicable federal (FMCSA, DOT), state, and local regulations.
Promptly respond to dispatch, HR, and compliance communications during agreed business hours.
Pay all freight charges, broker advances, fuel, tolls, and operational expenses directly — FM Group does not advance funds on behalf of Customer.
Communicate any change in authority status, insurance lapse, or driver status without delay.
5. Carrier Responsibility & Cargo Liability
Customer acknowledges that as the motor carrier of record, the Customer remains solely responsible for the safe and lawful transportation of all freight, including all cargo claims, accidents, and regulatory violations. FM Group is not the carrier and assumes no liability for cargo loss, damage, delay, or service failure.
Cargo and liability claims must be noted at the point of delivery and submitted in writing to the responsible carrier and broker within fifteen (15) days of delivery in accordance with the Carmack Amendment (49 U.S.C. § 14706) and the carrier's applicable insurance policies.
6. Cancellation, Rescheduling & No-Show
Once a load has been booked and a rate confirmation issued in Customer's name, cancellation by the Customer may result in:
A truck-order-not-used (TONU) charge passed through from the broker.
A $75.00 rescheduling fee for any pickup or delivery that the Customer fails to complete as scheduled.
A $150.00 service fee for any vehicle reported operational that is, in fact, non-operational at pickup.
FM Group reserves the right to discontinue service immediately if Customer repeatedly cancels loads, becomes unreachable during dispatch hours, or otherwise materially disrupts operations.
7. Payment Authorization
Customer agrees that all payments owed to FM Group, including reservation fees, dispatch percentages, and recurring service charges, shall be remitted only to the OFFICIAL banking and payment accounts of ALI-JOX INC dba FM Group. Customer agrees to pay all amounts due in full per the Service Agreement, without offsets, chargebacks, or reductions for any actual, pending, or unfiled claims, losses, delays, or damages between Customer and any third party.
8. Independent Contractor Relationship
FM Group performs services as an independent contractor. Nothing in these Terms creates a partnership, joint venture, employer-employee, or agency relationship between the parties beyond the limited dispatch agency expressly authorized in the Service Agreement.
9. Confidentiality
Both parties agree to hold in confidence and not disclose to any third party any non-public business information — including rates, broker relationships, driver records, and financial data — except as necessary to perform services or as required by law.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FM GROUP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST FREIGHT, LOST REVENUE, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.
FM Group's total aggregate liability for any claim shall not exceed the total fees actually paid by Customer to FM Group in the three (3) months immediately preceding the event giving rise to the claim.
11. Indemnification
Customer agrees to indemnify, defend, and hold harmless FM Group, its officers, employees, and contractors from and against any claims, damages, fines, penalties, or expenses (including attorney's fees) arising out of: (a) Customer's transportation of freight; (b) Customer's violation of any law, regulation, or third-party right; (c) any inaccurate information provided by Customer; or (d) Customer's breach of these Terms.
12. Termination
Either party may terminate the Service Agreement with thirty (30) days' prior written notice. FM Group may suspend or terminate services immediately, without notice, in the event of: (a) non-payment beyond fifteen (15) days; (b) loss of operating authority or insurance; (c) fraud, misrepresentation, or unlawful activity; or (d) any material breach of these Terms.
Upon termination, all unpaid invoices become immediately due and payable. Sections 5, 7, 9, 10, 11, and 14 survive termination.
13. Website Use & Intellectual Property
All content on this website — including text, graphics, the FM Group name, logo, and trademarks — is the property of ALI-JOX INC and protected by U.S. and international copyright and trademark laws. You may not copy, reproduce, modify, distribute, or use this content without prior written permission.
14. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or our services shall be resolved exclusively in the state or federal courts located in Harford County, Maryland, and the parties consent to personal jurisdiction therein. Both parties waive any right to a jury trial.
15. Force Majeure
FM Group shall not be liable for any delay or failure to perform caused by events outside its reasonable control, including acts of God, weather, accidents, government action, labor disputes, pandemics, infrastructure failures, or third-party service provider outages.
16. Waiver of Defenses
The Customer waives any claims or defenses based in whole or in part on not having read, not knowing, or not understanding these Terms. Continued use of FM Group's services after notice of any modification constitutes acceptance of the modified Terms.
17. Changes to These Terms
We may update these Terms at any time. Material changes will be communicated via email to active customers or posted on this website with a revised "Last Updated" date. Continued use of our services after changes take effect constitutes binding acceptance of the revised Terms.
18. Severability
If any provision of these Terms is found unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms, together with any signed Service Agreement and rate confirmations, constitute the entire agreement between the parties and supersede all prior negotiations, understandings, and agreements regarding the subject matter.
20. Contact
Questions about these Terms may be directed to:
ALI-JOX INC dba FM Group
240 Maple Wreath Ct, Abingdon, MD 21009-2776
Phone: (443) 352-7020
Email: [email protected]
EIN: 83-1793687 · SCAC: AYBEY
Legal
Privacy Policy
Last Updated: May 1, 2026
Introduction
We have created this privacy statement to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognize the importance of protecting your privacy, and our policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us, as well as to help you make informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices, and our customers' needs.
What Information Do We Collect?
When you visit our site, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website usage information collected on an aggregate basis as you and others browse our site.
Personal Information You Choose to Provide
Registration Information: When you register for any of our products, services, or newsletters, you will provide us with information about yourself.
Credit Card Information: If you choose to avail yourself of our services, you may need to provide personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
Name
Mailing address
Email address
Credit card number
Name on credit card
Credit card billing address
Business and home phone number
Shared Information
We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to share with us. However, we do not share, sell, lend, or lease any of the information that uniquely identifies a subscriber except as necessary to provide requested services or as required by law. We respect your privacy choices, especially concerning the sharing of your personal information. Any information you provide through opt-in consent will not be shared with third parties for marketing or promotional purposes.
SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
Important Information
Trucking damage claims are covered by the carrier from $100,000 up to $250,000 cargo insurance per load, and a minimum of 3/4 of a million dollars public liability and property damage. All claims must be noted and signed for at the time of delivery and submitted in writing within 15 days of delivery.
Luggage and personal property must be confined to the trunk, with no heavy articles, and must not exceed 100 lbs. The carrier is not liable for damage caused to the vehicle from excessive or improper loading of personal items. For overseas shipments (including Hawaii), vehicles must be empty, except for factory-installed equipment. Any article left in the vehicle will be removed at the shipper's expense.
The price quoted includes a 7% discount for cash payment (credit card customers and billing accounts will be charged the full amount). Pickup and delivery is from your door unless residential area restrictions apply. Pickups by appointment are available for an additional fee by smaller unrestricted auto carriers.
Vehicles must be tendered to the carrier in good running condition with no more than a half tank of fuel. The carrier will not be liable for damage caused by leaking fluids, freezing, exhaust systems, or antennas not tied down. Any claim for loss or damage must be noted and signed on the condition report at the time of delivery.
If a carrier is sent out and the vehicle isn't ready as indicated by the shipper, there will be an additional $75.00 rescheduling fee. ALI-JOX INC must be notified if the shipper is unavailable for pickup or delivery; the shipper must have an alternate representative take their place as shipper. If, for any reason, the vehicle becomes unavailable during a scheduled pickup window after an order has been placed, ALI-JOX INC has the right to cancel the order with no refund.
A $150.00 non-operational fee will be charged for all non-running vehicles. This will be included in the final quote received from ALI-JOX INC. If the vehicle becomes non-operational during transport, this fee will be applied to the original quote.
The customer agrees to pay all amounts due in full for each order and any additional services as per the terms of the order confirmation and these terms without any offsets, chargebacks, or reductions by the customer for any actual, pending, or unfiled claims, losses, delays, or damages.
The customer agrees to pay the initial agreed reservation fee in full once the carrier has been assigned to ONLY OFFICIAL payment accounts of ALI-JOX INC.
The customer waives any claims or defenses based in whole or in part on not having read, not knowing, or not understanding these terms.
SMS Terms and Conditions
1. SMS Consent Communication The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications If you have consented to receive text messages from ALI-JOX INC, you may receive messages related to:
Appointment reminders
Follow-up messages
3. Message Frequency Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.
4. Potential Fees Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method You may opt-in to receive SMS messages from ALI-JOX INC by submitting an online form.
6. Opt-Out Method You can opt out of receiving SMS messages at any time by:
Replying "STOP" to any SMS message you receive
Contacting us directly to request removal from our messaging list
7. Help If you are experiencing any issues, you can:
